Terms & Conditions

Acceptance

By using this website you agree to these terms and to our Privacy Policy and Cookie Policy. If you do not agree, please do not use the site.

This site is information, not medical advice

The content here — including pages about conditions, treatments, TMS, Spravato, ketamine-assisted therapy and addiction medicine — is general educational information. It is not medical advice, a diagnosis, or a treatment recommendation, and it is not a substitute for a consultation with a qualified clinician who knows your history.

Reading this site, submitting a form, or emailing us does not create a provider-patient relationship. That relationship begins only when you have been accepted as a patient of the practice and have completed the intake process.

Never disregard or delay seeking professional medical advice because of something you read here.

Appointment requests and messages

• Submitting a form is a request, not a confirmed appointment. An appointment exists only once our office has confirmed it with you directly.
• We are open Monday to Friday, 9:00 am to 5:00 pm, and forms submitted outside those hours are answered on the next business day.
• Do not use this website, or ordinary email, for anything urgent.
• Please do not include detailed medical history or other sensitive information in web forms. Once you are a patient, use the patient portal or call the office for clinical matters.

SMS Terms and Conditions

1. Introduction

Welcome to Wave Treatment Centers. By accessing or using our services, including receiving SMS communications, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not engage with our services.

2. Consent for SMS Communication

By providing your consent to receive SMS communications, you acknowledge and agree to receive text messages from Wave Treatment Centers at the phone number you provide. Information obtained as part of the SMS consent process will not be shared with third parties.

3. Types of SMS Communications

If you have consented to receive text messages, you may receive SMS communications related to the following:

• Customers and Guests: Updates regarding your orders, deliveries, or other relevant information.
• Job Applicants: Information about your application status, onboarding materials, or other employment-related updates.
• Appointment reminders.
• Follow-up messages.
• Billing inquiries, if applicable.

4. Opt-In Methods

You may opt in to receive SMS messages through the following methods, where applicable:

• Verbally, during a conversation.
• By checking the SMS consent box on a contact form on our website.

5. Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• For assistance, text "HELP" to any text message or contact us directly at 772-300-9077. You can also email us at [email protected], or visit https://www.wavetreatmentcenters.com/privacy-policy/ for our Privacy Policy and https://www.wavetreatmentcenters.com/terms-and-conditions/ for these SMS Terms & Conditions.
• Message frequency may vary.

Where we can provide care

Our office is in Vero Beach, Florida. Telemedicine visits are available to patients physically located in Florida or Pennsylvania at the time of the appointment, because those are the states in which we are licensed. Telemedicine is not appropriate for every condition or every patient, and the practice may determine that an in-person visit is required.

Fees and insurance

Wave Treatment Centers is a private, out-of-network practice. We do not bill insurance directly. Any fee, coverage or reimbursement information on this site is general and may change; the amounts that apply to you are the ones confirmed by our office. See Fees and Insurance for how reimbursement works.

Results are individual

Patient stories, reviews and testimonials on this site describe individual experiences. They are not a promise, guarantee or prediction of the outcome of your treatment. Outcomes depend on your diagnosis, history and circumstances, and no treatment works for everyone.

Third-party links, embeds and the patient portal

This site links to and embeds services run by other companies — including our patient portal, telemedicine platform, maps, videos, questionnaires and review widgets. We do not control those services and are not responsible for their content or their practices. Your use of them is governed by their own terms and privacy policies.

Acceptable use

Please do not:

• Use the site for any unlawful purpose, or to harass, threaten or impersonate anyone.
• Attempt to gain unauthorized access to the site, its systems, or any account.
• Interfere with the site’s operation, including by scraping, overloading or introducing malicious code.
• Submit false information, or another person’s information without their permission.

Our content

The text, images, logos, video and design on this site are owned by Wave Treatment Centers or used with permission, and are protected by copyright and trademark law. You may read, print and share pages for your own personal, non-commercial use. Anything else — republishing, reproducing or using our content commercially — requires our written permission.

Accessibility

We want this site to be usable by everyone. If you have trouble accessing any part of it, please call (772) 300-9077 or email [email protected] and we will help you get the information you need.

Disclaimer and limitation of liability

This website is provided "as is." We work to keep it accurate and current, but we do not warrant that it is complete, error-free, or continuously available.

To the fullest extent permitted by law, Wave Treatment Centers is not liable for indirect, incidental or consequential damages arising from your use of this website. Nothing in these terms limits any liability that cannot be limited by law, and nothing here limits or alters the professional obligations we owe you as a patient of the practice.

Changes

We may update these terms. The effective date at the top of this page shows when they were last revised, and continuing to use the site after a change means you accept the updated terms.

Governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Any dispute relating to this website will be brought in the state or federal courts located in Indian River County, Florida.

Contact us

Wave Treatment Centers, 777 37th St, Suite C103, Room 2, Vero Beach, FL 32960 · (772) 300-9077 · [email protected]